SHIPPING
What are the shipping options available?
We offer various shipping options to cater to your needs. Standard shipping is available for most orders.
To determine the applicable option for your address, you can verify at the time of checkout.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method. Typically, standard shipping takes between 5 to 9 business days.
Do you offer international shipping?
Yes, we offer international shipping to select countries.
You can verify we provide shipping to your country when checking out. If you do not see any shipping options please contact us and we'll see if its possible to make an exception.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and its estimated delivery date.
TRACK ORDER
How are shipping costs calculated?
Shipping costs are calculated based on the weight, size, and destination of your order. During the checkout process, you will see the shipping costs before finalizing your purchase.
What happens if my package is lost or damaged during shipping?
In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or a refund, as applicable.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been created.
Do you offer free shipping?
We may occasionally offer free shipping promotions for certain orders or during specific periods. Be sure to check our website or subscribe to our newsletter for the latest promotions and offers.
REFUNDS
What is your return policy?
Please note that we do not accept returns. However, refunds may apply in specific cases. For further assistance, please contact our customer support or check our refund policy.
What is your refund policy?
Our refund policy allows for refunds within 14 days of purchase if the product is found to be defective, damaged, or expired.
How do I initiate a refund?
To initiate a refund, please contact our customer support team with your order details and the reason for the refund request, with the relevant details and evidence.
We kindly request that you provide photographs clearly showing the condition of the product.
What do I need to provide for a refund request?
Please provide your order number, a description of the issue.
We kindly request that you provide photographs clearly showing the condition of the product. This will help us expedite the refund process.
How long does the refund process take?
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Can I get a refund for a change of mind?
We do not offer refunds for change-of-mind purchases. Our refund policy is specifically for inedible products due to being rotten or expired.
What if my refund request is denied?
If your refund request is denied, our customer support team will provide you with a detailed explanation of the decision. You can discuss any concerns or further actions with them.
Do you refund shipping fees?
In most cases, shipping fees are non-refundable. However, if the need for a refund arises due to our error, we will also refund any applicable shipping fees.
If you have any other questions or concerns regarding shipping or refunds that are not covered in our FAQs, please feel free to reach out to our customer support team. We are here to assist you and ensure a smooth and satisfactory experience.